Car Rental in Offenburg

What payment cards do you accept?

We accept:

• American Express (excluding American Express Traveller's Cheque cards)
• Diners Club
• Discover cards
• Visa credit / debit cards
• MasterCard credit / debit cards
• Avis-issued charge cards / voucher

Prepaid cards can be used only for making payments at the end of your rental. To rent a vehicle from us you have to present the above listed payment cards.
We accept Maestro cards, V-Pay cards and Visa Electron cards only for rentals of vehicles of car groups A, B, C, D, H, I, J or K and Vans, Trucks and Transporters. We will need to carry out additional identity, security, driving licence and credit checks, will take a deposit of at least EUR 200,00 + the expected rental value, and will need to see proof of address.
We don't accept Cirrus cards, JCB cards or any other cards not listed above.
We do not accept Digital Payment Cards.

Can I pay by cash?

For van rentals we do accept cash - but we will need to carry out additional identity, security, driving licence and credit checks, will take a deposit of at least EUR 200,00 and will need to see proof of address.
What happens if I am late in making payment?
If you are late in paying us, interest will be calculated at the statutory rate.

Debit Cards, Electron Cards and German Maestro Cards are accepted.  
Prepaid cards can only be accepted at check in.

Do I need to bring my driving licence with me?
Yes.  All drivers must bring all parts of their valid driving licence with them.  They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence for any of the following situations:

• The driving licence was issued in a non-European country
• The driving licence was issued in a non-Roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.
• We do not accept digital documents, all documents must present physically.

Is there a minimum length I must have held my licence for?
Yes.  All drivers must have held their licences for at least 1/2 year.  If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

• Previous driving licences
• A letter from their driving licence authority stating that they have held it for this minimum period.

I have unspent convictions on my licence, can I drive?
Unfortunately, any driver will not be able to drive our vehicles if they have any unspent driving convictions for:

• careless, reckless or dangerous driving,
• driving or attempting to drive whilst under the influence of drink or drugs,
• using a vehicle uninsured against third party risks
• theft or unauthorised taking of a vehicle
• been disqualified or if they have two or more unspent convictions for offences not listed above

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

How old do I need to be to drive a rental vehicle?

To drive our vehicles, you and all of your drivers need to be at least 19 years old and have held a full, valid driving licence for at least 1/2 year at the start of your rental. Renters under 21 can only rent car group A. Renters 21 and up can rent all car groups except for car groups F, J and all Porsche vehicles, the renter must be 25. .

I'm under 25; do I need to pay a young driver surcharge?

If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you are picking the vehicle up from but you can expect it to be between 11,90 EUR and 14,95 EUR per day, for each driver.
If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 31 days.

Are there any maximum age restrictions?

No, so long as you hold a full, valid driving licence for at least 1/2 year.

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel we will charge you.

Fuel Options

I plan to travel more than 160 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it's virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
Depending on where you’re renting, we charge the average fuel price at the start of your rental period as stated on this EU fuel index: However, you don't get a refund for any fuel you don't use.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 160 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt. If you don’t have time to fill up the tank, or can’t show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.
How much is EZ Fuel?
Depending on where you’re renting, you pay of fixed fee of between 26.00 EUR and 36.40 EUR. You retain the right to prove, that no loss or damage has occurred or that the loss or damage occurred is considerably lower than the EZ Fuel Fee.
What are my options if I don’t return the vehicle full and haven’t bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:

• Don't buy Fuel Up Front
• Don't return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturer's stated fuel tank capacity.
We charge between 1.5 and three times the average fuel price at the end of the rental period for the Germany as stated on this EU fuel index.. The price per litre will be stated on your rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer's rental.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

Do I need to bring proof of identification?
Yes, you must bring:

• the payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required. One of these must be the payment card used to make your booking.
• photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification.
• We do not accept digital documents, all documents must present physically.

You may also need to bring proof of where you live. This could include a recent utility bill or bank statement. If your driving licence shows your address, we will accept it as proof of your address.

Other requirements

Will I need to give a pre-authorisation or pay a security deposit?
Yes, you must give us a pre-authorisation on your payment card before we release the vehicle to you. A pre-authorisation holds money in your account.
If you wish to pay in cash, we will take a security deposit instead.
What do I need to do to give a pre-authorisation or security deposit?
You will need to give us a payment card in your own name that has enough money available on it.

How much is the pre-authorisation?

The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + EUR 200 (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our "Fuel Up Front" product, we will reduce the EUR 200 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product

The EUR 200 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.
How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 59.00 EUR and 250.00 EUR. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 100 EUR and 4.500 EUR.
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

I want to keep the vehicle for longer, what should I do?
If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at pay at location prices.

What happens if I do not extend the rental?
If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra day’s rental plus a late return administration fee for each day or part of a day until the vehicle is returned.

If you fail to extend your rental and are late returning the vehicle, we will on the third day after your agreed return date pre-authorise payment for an additional 5 days' rental charge on your debit card or, 10 days if you are using a credit card, at "pay at location" prices. If you return the vehicle within those 5 or 10 days (whichever applies), you will only be charged for your actual rental days, plus any other charges you owe us.
If you fail to return your vehicle as agreed, we will also charge you a late return administration fee for each day or part of a day until the vehicle is returned.
The late return administration fee is between 15 EUR and EUR 19.15 per day. You retain the right to prove that a damage or loss has not occurred or that the damage or loss occurred is considerably lower than the late return administration fee.

International journeys outside Germany are permitted for certain countries but generally require prior approval by Avis.
If approved by Avis, a Cross Border Fee (CBF) is payable. This amounts to Euro 7.50 per day, and maximum Euro 43.92 per rental.
If approval has been given, the following provisions shall apply:

What countries am I allowed to take the vehicle to?

You are only allowed to use the vehicle in the following countries: Austria, Andorra, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, France, Finland, Liechtenstein, Great Britain, Hungary, Croatia, Italy, Ireland, Luxemburg, Monaco, Norway, Netherlands, Portugal, Poland, San Marino, Sweden, Slovakia, Slovenia.

Entries into Italy (I), Czech Republic (CZ), Croatia (HR), France (F), Hungary (H), Poland (PL), Slovakia (SK) and Slovenia (SLO) are not allowed for vehicles of car group F.
Porsche vehicles may be driven in Germany (D), Austria (A) and Switzerland (CH) only.
It is prohibited driving our vehicles into Albania (AL), Azerbaijan (AZ), Bulgaria (BG), Bosnia and Herzegovina (BIH), Belarus (BY), Cyprus (CY), Estonia (EST), Georgia (GE), Greece (GR), Iceland (IS), Kazakhstan (KZ), Kosovo (RKS), Latvia (LV), Lithuania (LT), Malta (M), Macedonia (MK), Moldavia (MD), Montenegro (MNE), Romania (RO), Russia (RUS), Serbia (SRB), Turkey (TR), Ukraine (UA) and any country outside continental Europe.
Nor is it permitted to use our vehicles on the Balearic Islands, Canaries, Corsica, Crete, Sardinia

Any infringement of or non-compliance with any of the above provisions shall entitle Avis to terminate the rental agreement without notice or to withdraw from the rental agreement. Claims for compensation by the renter are excluded in such a case. Avis's entitlement to compensation for any damage incurred as a result of the violation of any of the above provisions shall remain unaffected.

Can I buy a product to allow me to drive in other countries?

No, regrettably, we do not offer any products which enable you to drive in other countries.

Please note entries into France (F), Italy (I), Czech Republic (CZ), Croatia (HR), Hungary (H), Poland (PL), Slovakia (SK) and Slovenia (SLO) are not allowed for vehicles of car group F.